Terms & Conditions

Ordering

Orders can be placed via e-mail, telephone or our Facebook page.  All the specifications and finer details of your order will be discussed, confirmed and recorded by us.  Ideally we need 2 weeks notice from the day you require your order, at the very latest 1 week but this depends upon how busy we are at that particular time.  Please still enquire as we may be able to fit you in.

Payment

Payment can be made upon collection and we accept cash, cheque or BACS (please contact us for bank details).   A deposit may be requested for cakes above £100.  You can also pay for a cake etc by instalments up until collection with the full balance paid at collection.

 Alterations

Please notify us as soon as possible after ordering if you would like anything changed and no later than 2 weeks of the date the cake is required.   This applies to custom made cookies and cupcakes too.  For bread and bun orders these are made on the same day as collection so you can inform us of any changes within a couple of days of the required date.

 Cancellation

Please inform us as soon as possible if you would like to cancel your order.  If we have already started the cake and are unable to use for another customer or completed it altogether we may have to charge a fee to cover time and ingredients.  Ideally please let us know no later than within 2 weeks of the event if you would like to cancel or speak to us to see if it is possible.   Should we have to cancel due to unforseen circumstances beyond our control we would refund any payment already made but this is something that has not happened to date and would only be in very extreme circumstances.

 Special Requests & Dietary Requirements

Upon request we can make dairy or gluten free and vegan cakes.  Please feel free to contact us to discuss any dietary needs.  We cannot guarantee that our products are completely allergen free for highly sensitive people as the ingredients are used in our kitchen.  We only ever use good quality ingredients.

 Collection

Cakes can be collected from our home address 22 Graham Close, Mile Oak.  Please let us know when you plan to collect.  

NB Buddy's will not be liable for any damage to the cake once the customer has collected it from us.

 

Chris Budd is the holder of a Food Handling Certificate and we have been awarded a 4* by Brighton & Hove Council.